Code messages and trouble shooting

Code message Problem Trouble shooting
Er1 The insert test strip has been used or damaged. Please use a new test strip.
Er2 The meter has malfunctioned. Do a quality control test or reinstall the batteries to check if the meter works properly.
Er3 The signal transmission is disrupted. Repeat the test using a new test strip.
Er4 The blood sample volume is insufficient. Repeat the test using a new test strip.
Er5 An issue calibrating the meter has occurred. Please follow the steps below:
  1. Remove the test strip from the meter. 
  2. Turn off the meter(press and hold the main button for 3 seconds.) 
  3. Press the main button to turn ON the meter.
Blood glucose level < 10 mg/dL(0.6 mmol/L) Repeat testing, and ingest some carbohydrates to treat hypoglycemia.
Blood glucose level > 600 mg/dL(33.3 mmol/L) Repeat testing, contact your health provider.

If the meter still does not work, please contact Bionime Customer Service.

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